Eliton
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Privacy Policy

Effective Date: 06/03/2026

Eliton Nutrition Snacks ("Eliton", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our services.


1. INFORMATION WE COLLECT

We may collect the following types of personal information:

Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address

Order Information

  • Products purchased
  • Transaction details
  • Payment confirmation (payment information is processed securely by third-party providers)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data collected through cookies or analytics tools

Communication Information

  • Messages sent via our website, email, or social media


2. HOW WE COLLECT YOUR INFORMATION

We collect information when you:

  • Place an order on our website
  • Subscribe to our newsletter
  • Contact us via email or social media
  • Submit a wholesale enquiry
  • Browse our website

We may also collect information through automated technologies such as cookies or analytics tools.


3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate about orders and enquiries
  • Improve our website and services
  • Send updates, promotions, or marketing communications (only with your consent)

We only collect information that is reasonably necessary to operate our business and provide our services.


4. DISCLOSURE OF INFORMATION

We may share your information with trusted third parties when necessary to operate our business, including:

  • Payment processing providers
  • Shipping and delivery partners
  • Website hosting and analytics services
  • Professional advisers where required by law

We do not sell or rent your personal information to third parties.


5. COOKIES AND ANALYTICS

Our website may use cookies and analytics tools to improve user experience and understand website traffic.

Cookies help us:

  • Analyse website usage
  • Improve website functionality
  • Provide a better browsing experience

You can disable cookies through your browser settings if you prefer.


6. DATA SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

These measures include:

  • Secure website hosting
  • Encrypted payment processing through trusted providers
  • Restricted access to personal information within our business

7. ACCESS AND CORRECTION

You may request access to personal information we hold about you and request corrections if the information is inaccurate.

To make a request, please contact us using the details below.


8. MARKETING COMMUNICATIONS

If you subscribe to our mailing list, we may send occasional updates or promotional information.

You may unsubscribe at any time by clicking the unsubscribe link in our emails.


9. THIRD-PARTY LINKS

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those external websites.


10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.


11. CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Eliton Nutrition Snacks
202 Belmore Road
Riverwood NSW 2210
Australia

Email: hello@eliton.com.au
Phone: (02) 9545 2691

Refund & Return Policy

At Eliton Nutrition Snacks, we stand behind the quality of our products.


If your order arrives damaged, incorrect, or compromised during delivery,

please contact us within 48 hours of receiving the product.


To process a claim, please provide:


• Order number

• Photo of the product and packaging

• Description of the issue


Once verified, we will offer a replacement or refund.


Due to food safety regulations, opened food products cannot be returned unless there is a confirmed quality issue.


Contact us at:

hello@eliton.com.au

Shipping Policy

 


Effective Date: 06/03/2026

Thank you for shopping with Eliton Nutrition Snacks. This Shipping Policy outlines how we process and deliver orders across Australia.


1. ORDER PROCESSING

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high demand periods or promotional events, processing times may be slightly longer.


2. SHIPPING LOCATION

We currently ship within Australia only.

If you are located outside Australia and would like to place an order, please contact us at:

hello@eliton.com.au


3. SHIPPINF METHODS

We ship orders using trusted Australian carriers such as:

  • Australia Post
  • Courier services (depending on location)

Shipping method may vary depending on order size and delivery destination.


4. DELIVERY TIME ESTIMATES

Estimated delivery times after dispatch:

  • Sydney Metro: 1–3 business days
  • Other NSW regions: 2–4 business days
  • Interstate Australia: 3–7 business days

Delivery times are estimates and may vary depending on courier conditions, weather, or peak periods.


5. SHIPPING COST

Shipping costs are calculated at checkout based on:

  • Order weight
  • Delivery location

Occasionally we may offer free shipping promotions, which will be clearly stated on our website.


6. ORDER TRACKING

Once your order is shipped, you will receive a shipping confirmation email with tracking information.

If you do not receive your tracking details, please contact us.


7. INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring the shipping address is correct at the time of purchase.

If incorrect information is provided and the package is returned or redirected, additional shipping fees may apply.


8. LOST OR DELAYED SHIPMENTS

While we work with reliable shipping partners, delays may occasionally occur.

If your order has not arrived within the expected timeframe, please contact us and we will assist in tracking the shipment.


9. DAMAGED ITEMS

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Photos of the product and packaging

We will review the issue and arrange a replacement or refund where appropriate.


10.CONTACT US

For any shipping enquiries, please contact:

Eliton Nutrition Snacks
Email: hello@eliton.com.au

Terms & Conditions

Effective Date: 06/03/2026

These Terms and Conditions govern your use of the website and services provided by Eliton Nutrition Snacks ("Eliton", "we", "our", or "us"). By accessing or purchasing from our website, you agree to the terms outlined below.


1. USE OF WEBSITE

By using this website, you agree to:

  • Use the website only for lawful purposes
  • Not misuse the website or interfere with its functionality
  • Provide accurate and complete information when placing orders

We reserve the right to refuse service or cancel orders if these terms are violated.


2. PRODUCT INFORMATION

We strive to ensure all product descriptions, images, and nutritional information are accurate.

However, minor variations may occur due to:

  • Natural food product characteristics
  • Packaging updates
  • Production batches

Product images are for illustrative purposes only.


3. PRICING

All prices listed on our website are in Australian Dollars (AUD).

Prices may change at any time without notice.

We reserve the right to correct pricing errors and cancel orders placed with incorrect pricing.


4. ORDERS

When placing an order, you agree that:

  • All information provided is accurate
  • Payment details are valid
  • You are authorised to use the selected payment method

Once an order is confirmed, you will receive an order confirmation email.


5. PAYMENT

Payments are processed through secure third-party payment providers.

We do not store or have direct access to your credit card details.

Accepted payment methods may include:

  • Credit or debit cards
  • Online payment platforms depending on website integration

6. SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy.

Delivery times are estimates only and may vary depending on shipping providers and location.

We are not responsible for delays caused by courier services or external circumstances.


7. RETURNS AND REFUNDS

Returns and refunds are subject to our Refund & Return Policy.

Due to food safety regulations, opened food products generally cannot be returned unless there is a confirmed product quality issue.


8. INTELLECTUAL PROPERTY

All content on this website, including:

  • Logos
  • Images
  • Text
  • Branding
  • Product descriptions

is the property of Eliton Nutrition Snacks and may not be copied, reproduced, or distributed without permission.


9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Eliton Nutrition Snacks shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of the website
  • Purchase or consumption of products
  • Delays in shipping or delivery

Our liability is limited to the value of the purchased product.


10. CHANGE TO TERMS

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect once published on this website.


11. GOVERNING LAW

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from these terms will be subject to the jurisdiction of courts in New South Wales.


12. CONTACT INFORMATION

If you have questions about these Terms & Conditions, please contact:

Eliton Nutrition Snacks
Email: hello@eliton.com.au

Copyright © 2024, Eli Ton Nutrition Snacks. All Rights Reserved.

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